Born Swimming. Built to Rise.
Shark-inspired merch that celebrates bold moves, deep resilience, and making your own waves.
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FAQ's — Orders, Shipping & More
FAQ's
Sharks Are Born Swimming™
Orders
Q: Are your products made-to-order?
Yes. All items are printed just for you after the order is placed using trusted third-party production partners
This keeps our brand sustainable and lean, like a great white on a mission.
Q: Can I edit or cancel an order?
We can only accommodate changes within 12 hours of purchase. Email support@sharksbornswimming.com as soon as possible.
Q: Can I edit or cancel an order after placing it?We move fast. Changes may only be possible within 12 hours of placing your order. Email us at support@sharksarebornswimming.com and we’ll do our best.
Q: Can I cancel or change my order?We begin processing orders almost immediately, so changes or cancellations may not be possible. If you need to make a change, email us ASAP at [your email], and we’ll do our best.
Shipping
Q: How long does shipping take?
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USA: 3–7 business days
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International: 7–21 business days
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Processing: 2–5 business days before shipping
Shipping times may vary during holidays or high-volume periods.
Q: Will I get tracking?
Yes. A tracking link will be emailed to you once your order ships.
Returns & Refunds
Q: What’s your return policy?
Because our products are made-to-order, we don’t accept returns for size or change of mind. But if the item is defective, damaged, or misprinted, we’ll fix it.. See our [Return & Refund Policy] for details.
Q: My item arrived damaged or misprinted — now what?
Contact us within 14 days of delivery at [support@sharksbornswimming.com] with a photo and description of the issue. We’ll send a replacement or offer a full refund.
Sizing & Product Info
Q: How do I choose the right size?
Each product page includes a size chart. Be sure to check it, before ordering. We recommend measuring a similar item and comparing — especially for fitted products.
Q: Will colors match what I see on screen?
Slight variations may occur due to screen settings or printing methods, but we aim for accuracy.
Still Have Questions?
Shoot us an email at support@sharksarebornswimming.com We respond within 1–2 business days, faster than a mako chasing its next meal.
We’ll get back to you as fast as a mako in open water.
—we want you to love what you ordered.
Need Help?
Reach out anytime with shipping or tracking concerns:
support@sharksbornswimming.com
Contact Us
If you have questions about these Terms & Conditions, please contact us at:
Email: support@sharksbornswimming.com
Website: www.sharksbornswimming.com
📬 Made to Order
📬 Made to Order
All items in our shop are made-to-order just for you. This helps reduce waste and ensures you're receiving a custom-created product. Because of this, we do not accept returns or exchanges for:
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Incorrect sizing or color choices
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Changes of mind
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General dissatisfaction without a product defect
At Sharks Are Born Swimming™, every item is made to order—created just for you once you place an order. Because of this, we do not accept returns or exchanges for change of mind, wrong size, or general preference.
That said, your satisfaction matters. Here's how we handle things:
🛠️ Damaged or Defective Items
📦 Damaged or Defective Orders
If your order arrives with a manufacturing error, print issue, or is damaged in transit, we’ll make it right.
To qualify for a replacement or refund:
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Contact us within 14 days of delivery
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Email: [Your Email]
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Include:
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Order number
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A clear photo of the product and the issue
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Description of the problem
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Once reviewed and approved, we will:
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Send a free replacement, or
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Issue a full refund, including shipping
🛠️ Damaged or Defective Items
We stand by the quality of our products. If your order arrives with a manufacturing defect, print issue, or is damaged in transit, we’ll replace it or refund you in full.
✅ To request a replacement or refund:
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Contact us within 14 days of delivery
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Email us at: [Your Support Email]
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Include:
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Your order number
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A clear photo of the item and the issue
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A brief description
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Once approved, we’ll send a free replacement or issue a full refund, including shipping.
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